We offer a wide range of administrative capabilities that are designed to meet our clients' unique needs. Our administrative capabilities are scalable and adaptable according to our clients' plan designs and business requirements.
With roots in dental since 1979, Careington has built some of the nation's largest dental networks, providing broad access to quality dentists and specialists — delivering some of the deepest discounts on dental care in the industry. Our trusted dental networks are available for lease to help organizations expand their offerings and reach.
Our PPO and discount networks are available individually or as stacked solutions. By combining our proprietary networks with leased networks through trusted partner alliances, we create some of the largest and most accessible networks in the country — reaching both urban and rural communities.
Careington designs custom dental networks tailored to specific business goals. Our in-house network development team specializes in strategic growth, proactive maintenance and targeted provider recruitment to meet the evolving needs of our clients.
We deliver stability through transparent fee schedules and pricing consistency. Unlike many of our competitors, our fee schedules stay locked for 3 to 5 years.
Careington Benefit Solutions' High Performance Sales Unit is a specialty sales and retention team made up of nationally licensed agents in Property & Casualty and Life & Health insurance. This experienced, high performing customer engagement team is focused on consumer education at the point of enrollment, driving customer acquisition and supporting long-term retention.
We integrate this team's proven sales success into customized client solutions, supporting sales-driven and retention-focused initiatives. Whether your needs involve digital, agent-assisted or multichannel enrollment, we have the infrastructure and expertise to deliver.
We deliver secure, flexible and client-tailored billing solutions for both individual and group scenarios. Every process is designed to meet HIPAA and PCI compliance standards, ensuring the highest levels of data protection and payment security.
Whether you need customized invoices for individual members or consolidated statements for multiple groups, we streamline the entire billing process, from payment collection to reconciliation, with accuracy, speed and full compliance.
Our in-house claims unit is dedicated to full claims administration for dental and other ancillary products. We manage secure processing and payment of insured, self- and level-funded dental claims. All claims are processed in accordance with each unique clients' requirements and audited monthly in accordance with agreed-upon client-specific Service Level Agreements. We offer customer service for all claims inquiries.
For level-funded solutions, when a client hits their stop-loss, we facilitate the transition to the reserve account. We also have multiple partners in the stop-loss insurance space to help mitigate high claims on self- and level-funded plans.
We have an in-house, state-of-the-art facility that specializes in digital printing, fulfillment and mailing services — no job is too big or small!
We provide a wide range of customizable, efficient and adaptive solutions, including insured policy documents, branded marketing materials, full-color booklets and more.
We also handle eligibility management, ensuring a smooth and efficient process for member policies.
We provide full-service commission management and administrative support for complex, multitier agency, agent and broker structures. Our platform links external brokers directly to individual member records, enabling accurate monthly commission payments to up to nine agents or brokers per member.
Our scalable, in-house, U.S.-based contact center is equipped with industry-leading systems and staffed by friendly, knowledgeable representatives. We deliver exceptional support to policyholders for a wide range of requests, including eligibility verification, provider searches, claims status inquiries, account maintenance, policy fulfillment and more.
Our in-house technological capabilities set us apart. We have the unique ability to expertly design and develop applications built to dynamically support our clients — providing technology solutions through our experienced teams. Our custom solutions are designed to help our clients grow in the individual and group markets.
As Careington Benefit Solutions has grown, we have continuously expanded and enhanced our technological capabilities to deliver a comprehensive, secure, scalable, best-in-class suite of services for our clients.
Our in-house compliance division manages national licensure and approves all marketing materials. Our core capabilities include:
Customization is at the heart of what we do. With a growing portfolio of 150+ nontraditional products and services, we design tailored solutions to meet a wide range of health, wellness, lifestyle, virtual and financial needs. Whether you're looking for a turnkey offering or a fully custom solution, we provide the flexibility, innovation and service you can rely on — helping you stay ahead of evolving market demands.
Our team of project management professionals is committed to delivering a seamless, timely and expertly managed experience, ensuring a successful program launch every time. We assign a dedicated project manager who serves as a primary point of contact throughout the implementation process. A key part of our approach is to customize every aspect of the process according to client-specific requirements and project scope.
During implementation, we assign a dedicated account manager to become familiar with all aspects of the account. Upon program launch, this account manager transitions into the daily contact, collaborating closely with our internal teams to ensure ongoing account maintenance and success. As part of our overall client account management and satisfaction strategies, our account manager routinely meets with the client to provide overall program updates, report on performance and trends, discuss project enhancements and other opportunities for improvement and efficiencies and any other aspects of program performance.
Our in-house agency-style marketing and corporate communications teams create a wide range of customized print and digital materials. We collaborate with each of our clients to develop strategic marketing and communications materials designed to drive awareness, engagement and sales. We work with our clients' branding procedures, specifications and guidelines to create a variety of customized print and digital communications that best serves their needs. Our materials are designed to communicate the value of our clients' products and services.
Contact Careington Benefit Solutions today to design a solution tailored to your unique business needs.